Refund Policy
At CRAFTEDBYCLARA you have 30 days from the day your order arrives to tell us you would like to return it. After that window we are unable to accept the return.
To qualify, the product must be unused and in the same condition it reached you in, with all tags attached and in its original packaging. A receipt or other proof of purchase is also required.
How to start a return
Email us at support@craftedbyclara.com with your order number. Once we review and approve your request, we will send step by step instructions and the correct return address. Please do not ship anything back before requesting a return, since packages sent without approval cannot be accepted.
Damages and issues
Please check your order as soon as it arrives. If anything is damaged, faulty, or wrong, get in touch straight away and send photos within 48 hours of delivery. Depending on the case we will arrange a free replacement or a refund after reviewing the details.
Items that cannot be returned
- Custom or personalised orders
- Perishable goods such as food, flowers or plants
- Personal care and beauty products
- Hygiene items, for example socks or underwear, unless still sealed and unused
- Hazardous materials, flammable liquids or gases
- Sale items and gift cards
If you are unsure whether your item qualifies, please ask us before buying.
Exchanges
The quickest route to the item you want is to return the original product and, once that return is approved, place a fresh order for the replacement.
Order cancellations
You can cancel an order within 1 hour of placing it. If it has already shipped by the time you reach us, follow the standard return process once the package arrives.
Lost or undelivered orders
If your order never turns up, let us know and we will open an investigation with the carrier. If the parcel cannot be found, we will offer a full refund or send a replacement.
Return shipping costs
- Faulty, damaged or incorrect items: no return shipping cost to you. We cover it.
- Change of mind: if you ordered the wrong item, it does not fit, or you no longer want it, return shipping is the customer's responsibility.
We charge no restocking fees on returns.
Refunds
Once your return reaches us we will inspect it and email you to confirm whether the refund is approved. If it is approved, the refund is issued to your original payment method, usually within 10 business days of approval. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since approval and you still have not seen it, please contact us at support@craftedbyclara.com.
Your legal rights
Nothing in this policy limits any statutory rights you may have under applicable law.